TriPlaceTriPlace

TRIPLACE ONLINE PLATFORM TERMS OF SERVICE

Effective as of 6 October 2026

Table of contents

§ 1. Preliminary Provisions and Definitions

  1. These terms of service (the “Terms”) set out the rules for use of the Platform by a User and, with respect to the Matching Function, also by a Matching Participant, including in particular the rules for the provision of electronic services by the Service Provider, the terms on which agreements are concluded between a User and one or more Creators, and the rights and obligations of persons using the Platform. The User accepts the Terms by clicking the button indicating acceptance when registering an Account or when placing an individual Order.

  2. The following terms used in the Terms shall have the meanings set out below:

    1. Service Provider – TRIPLACE spółka z ograniczoną odpowiedzialnością, with its registered office in Tuszyn, address: ul. Karłowicza 3, 95-080 Tuszyn, entered in the Register of Entrepreneurs of the National Court Register by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS No. 0001241968, NIP 7282911324, REGON 544800216, share capital: PLN 5,000, e-mail address: contact@triplace.pl.

    2. Platform – the online platform operated by the Service Provider at www.triplace.pl, comprising an online marketplace through which Users are entitled to enter into agreements for Services directly with one or more Creators, as well as other functionalities made available by the Service Provider, including the Interest Map and the Matching Function.

    3. User – a natural person whose place of residence or habitual residence is within the European Union, who uses the Services exclusively for private purposes unrelated to any business or professional activity and who has previously accepted these Terms. A User is required to be at least 18 years of age and have full legal capacity; persons under the age of 18 are permitted to use the Platform only to the extent to which they are legally entitled to acquire rights and incur obligations under generally applicable law.

    4. Creator – a third party that is not organisationally or financially affiliated with the Service Provider and that offers its Services through the Platform. The legal status of each Creator (Entrepreneur / Individual) is indicated on the Creator’s profile on the Platform. Shareholders of the Service Provider are also permitted to act as Creators on the Platform, in which case they are treated on the same terms as other Creators.

    5. Agreement – a paid distance agreement for the creation and delivery of digital content in the form of a Travel Plan, concluded between a User and a Creator through the Platform.

    6. Travel Plan – digital content constituting a work within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2025, item 24, as amended) [hereinafter: the “Copyright Act”], prepared by a Creator to the individual order of a User.

    7. Service – a service provided by a Creator to a User consisting in the preparation of an individual Travel Plan based on the User’s preferences and guidelines.

    8. Offer – an announcement published by a Creator on the Platform concerning the possibility of providing a specified Service.

    9. Order – a declaration of intent by a User directly aimed at concluding an Agreement with a Creator.

    10. Durable Medium – any material or instrument enabling a User to store information in a way that allows access to it in the future, e.g. an e-mail or PDF file.

    11. Fee – the total gross price payable for performance of the Service, paid by the User in advance through the Platform. The Fee includes the Creator’s remuneration and all taxes and mandatory public-law charges directly related to the sale and performance of the Service, including VAT, GST, sales tax or any similar tax, where payable under the laws applicable to the Creator. The amount of the Fee does not change depending on the country of the Creator’s registered office, place of business, residence or habitual residence, or on the User’s country of residence or habitual residence. The Fee does not include prices, taxes or charges relating to third-party services connected with the trip, including in particular transport, accommodation, insurance, admission tickets, reservations or other expenses incurred by the User outside the Agreement with the Creator.

    12. Order Acceptance Period – the 48-hour period from placement of an Order during which the Creator decides whether to accept the Order.

    13. Plan Acceptance Period – the 24-hour period from delivery of the Travel Plan during which the User has the right to accept the Travel Plan or submit comments/objections and request that it be amended or supplemented.

    14. Interest Map – an interactive functionality of the Platform enabling the presentation of aggregated interest in individual countries or travel destinations and allowing a person using the Platform to register an interest in one or more destinations.

    15. Matching Function – a free electronic service provided by the Service Provider that includes recording interest in selected destinations, the option to complete a preference questionnaire, analysing submitted interests in order to identify potential travel companions and, after the required consents have been obtained, enabling selected contact details to be exchanged between matched persons.

    16. Matching Participant – a natural person using the Matching Function, whether or not they have an Account. If a Matching Participant places an Order for a Creator’s Service, that person must also meet the requirements applicable to a User under these Terms.

§ 2. Services Provided Electronically by the Service Provider

  1. The Service Provider provides, in particular, the following services electronically: maintaining an Account on the Platform, making the Offer search function available, enabling Agreements to be concluded with Creators, handling the payment process, and making the Interest Map and the Matching Function available.

  2. The agreement for maintaining an Account on the Platform is concluded for an indefinite period upon registration. The User has the right to terminate it at any time by deleting the Account.

  3. The technical requirements necessary to use the Platform are: a device with Internet access, an up-to-date web browser (e.g. Chrome, Firefox, Safari) and an active e-mail account.

§ 3. User Obligations

  1. The User is required to use the Platform in compliance with the law and accepted standards of conduct. In particular, the User is required to:

    1. comply with these Terms and applicable law;

    2. provide the Service Provider with true, accurate and up-to-date information about themselves, make truthful declarations required in the Order process, in particular regarding residence or habitual residence within the European Union and the private purpose of the purchase, and promptly update the Account if any information changes (e.g. residential address, e-mail address, etc.);

    3. keep Account login credentials and password confidential and inform the Service Provider if the User suspects that the Account has been unlawfully taken over;

    4. accept responsibility for content made available by the User and hold all rights necessary in relation to such content.

  2. The User declares and fully accepts that, when using the Platform, the User will refrain from:

    1. engaging in any unlawful or unethical activity, any activity contrary to public safety, or any activity infringing the rights of the Service Provider or any other party (including rights to privacy, confidential information or intellectual property);

    2. using any external software capable of interfering with the normal operation of the Platform or the provision of Services, or of infecting or damaging the technical device (e.g. computer, laptop, mobile phone, tablet, etc.) of any Creator or other user;

    3. copying, recording, reproducing, modifying, distributing, publishing, making available to third parties, reselling, sublicensing or otherwise using Travel Plans or any part of them for commercial or non-commercial purposes, except for personal use in accordance with their intended purpose;

    4. using Travel Plans or any part of them to create, offer or sell the User’s own products, services, studies, guides, travel materials or other content of a similar nature;

    5. making Travel Plans available to third parties, regardless of the form of sharing, including by electronic transmission, publication on the Internet, social media, messaging services or other distribution channels.

  3. Upon the Travel Plan being made available, the User receives only a non-exclusive, non-transferable licence to use it for the User’s own needs related to organising and undertaking the trip. The licence does not include the right to further distribute, share, copy, modify or use the Travel Plan in any business or professional activity. These restrictions apply regardless of whether the User accepted the completed Travel Plan, withdrew from the Agreement, submitted a complaint, or for any other reason the Agreement with the Creator was not concluded or was not performed in whole or in part.

§ 4. Online Marketplace Information Obligations

  1. The Service Provider informs Users that, as the provider of an online marketplace, it is not the seller of the Services offered on the Platform. The sellers are the Creators exclusively.

  2. On each Creator’s profile and during the Order process, the Service Provider displays information on the Creator’s legal status (whether the Creator is an “Entrepreneur” or an “Individual”), based on the declaration submitted by the Creator.

  3. The User acknowledges that, where an Agreement is concluded with a Creator who is not an entrepreneur, in particular the provisions of the Polish Consumer Rights Act do not apply to that Agreement, which means, among other things, that there is no statutory right of withdrawal and no liability of the Creator under the rules governing conformity of goods with a contract. The liability of such a Creator is governed by the Polish Civil Code.

  4. Responsibilities relating to the Agreement are allocated as follows:

    1. the Creator is responsible for: due performance of the Service; conformity of the Travel Plan with the Agreement; handling the User’s complaints; and compliance with all tax and public-law obligations connected with the sale of the Service, including correctly determining the Creator’s tax status, the place of supply of the Service for tax purposes, and accounting for VAT, GST, sales tax or other applicable taxes in accordance with the laws applicable to the Creator;

    2. the Service Provider is responsible for: ensuring the technical functionality of the Platform; enabling the Agreement to be concluded; handling payments, including their secure processing; making the complaints procedure and mechanisms for reporting infringements available; enabling the User to submit a declaration of withdrawal from the Agreement; and returning funds to the User following withdrawal from the Agreement.

  5. The User has access to filters for the list of Creators according to specified criteria (e.g. price, geographical area). Filtering only narrows the results to Creators meeting the criteria selected by the User and does not affect their order.

  6. The main parameters determining the order in which Creators are displayed (ranking) are: the average User rating, the price of the least expensive Offer, the total number of completed Orders, and the average Order completion time. The order of display is not affected by ownership links or other promotional methods, including paid positioning.

  7. The Platform also provides an “I’m Looking for Inspiration” service which, based on the User’s responses in a preference questionnaire, presents a list of up to 5 (five) recommended Creators. The main parameters determining selection and order within this service are:

    1. Creator activity: only profiles of Creators who are currently active on the Platform are taken into account.

    2. Substantive match: a cosine similarity algorithm is used to compare the vector representation of the User’s responses with the vector representation of each Creator’s profile and offers. A higher similarity value means a better match.

    3. The recommendation results are not affected by the Creator’s legal status, ownership links, ratings or any form of paid promotion.

§ 5. Conclusion of an Agreement for a Service with a Creator

  1. The User places an Order by:

    1. selecting a Creator and a specific Offer;

    2. completing the requirements form (individual preferences);

    3. accepting the Terms of Service and confirming that the User has read the Privacy Policy;

    4. declaring that the User’s residence or habitual residence is within the European Union and that the Service is being purchased for private purposes;

    5. where the Service is purchased from a Creator acting as an entrepreneur, expressly requesting that performance of the Service begin before expiry of the 14-day withdrawal period and acknowledging that the User will lose the right of withdrawal once the Creator has fully performed the Service;

    6. making payment through the external payment operator indicated on the Platform.

  2. Acting in the name and on behalf of the Creator, the Service Provider ensures that, no later than when the User expresses the intention to enter into the Agreement, the User is presented clearly and comprehensibly with the information referred to in Article 12(1) of the Polish Act of 30 May 2014 on Consumer Rights (Journal of Laws 2024, item 1796, as amended) [hereinafter: the “Consumer Rights Act”], including the Creator’s identifying details, the main characteristics of the Service and its total price.

  3. The Agreement between the User and the Creator is concluded when the Creator accepts the Order in the Creator’s panel.

  4. The Creator has 48 hours to accept or reject the Order (Order Acceptance Period).

  5. If the Creator does not make a decision within 48 hours, the Order expires and the funds are returned to the User without undue delay and no later than within 14 days.

  6. Rights of the parties during the Order Acceptance Period:

    1. the User has the right to cancel the Order at any time until it has been accepted by the Creator. In that case, the User receives a full refund of the amounts paid;

    2. the Creator has the right to decline to perform the Order, stating the reason through the Platform. In that case, the User receives a full refund.

  7. After the Agreement is concluded, the User receives, without undue delay and no later than within 1 business day, a document confirming conclusion of the Agreement at the e-mail address provided, recorded on a Durable Medium. The e-mail contains the key terms of the Agreement, including information on the consent given to commence performance before expiry of the withdrawal period, as well as the Terms and the Privacy Policy in a PDF file enabling those documents to be saved and reproduced.

§ 6. Payments

  1. Payment for the Service is handled by an external payment operator (Stripe). Upon payment by the User, the funds are immediately and automatically transferred to an individual technical settlement sub-account assigned to the relevant Creator within the payment operator’s system. At no time does the Service Provider take possession of funds due to the Creator or hold third-party funds. Payment of the Creator’s remuneration is solely a technical operation consisting in releasing the block on the Creator’s sub-account after due performance of the Service.

  2. Before making a payment, the User has access to the payment operator’s terms at: https://stripe.com/en-pl/legal/ssa

  3. Prices displayed on Creator profiles and when placing an Order are gross prices and constitute the total amount payable for performance of the Service. They include the Creator’s remuneration and all taxes and mandatory public-law charges directly related to the sale and performance of the Service, including VAT, GST, sales tax or any similar tax, where applicable. The gross price does not change depending on the country of the Creator’s registered office, place of business, residence or habitual residence, or on the User’s country of residence or habitual residence. The price does not include prices, taxes or charges relating to third-party services and the trip itself, including in particular transport, accommodation, insurance, admission tickets, reservations or other expenses incurred by the User outside the Agreement with the Creator.

  4. The Service Provider reserves the right to offer discount codes or temporary discounts through the Platform. Use of a discount by the User does not affect the quality of the Service provided.

  5. Where a refund is justified (e.g. rejection of an Order or an upheld complaint), the Platform undertakes to bear all transaction costs related to the refund so that the User receives the full amount paid. However, the Service Provider stipulates that the Creator is solely responsible for returning funds transferred to the Creator after expiry of the Plan Acceptance Period.

§ 7. Scope of the Travel Plan Preparation Service

  1. The subject matter of the Agreement concluded between the User and the Creator is the provision of a Service consisting in delivery of digital content in the form of an individual Travel Plan.

  2. The Travel Plan constitutes a work within the meaning of the Copyright Act and is prepared by the Creator on the basis of preferences and guidelines provided by the User. Its purpose is to present recommendations, proposals and information facilitating the User’s independent organisation of the trip. The Travel Plan is prepared individually by the Creator on the basis of information, preferences and guidelines provided by the User and requires the Creator to analyse, select and develop information. The electronic form is solely the method by which the result is delivered.

  3. Depending on the Offer selected by the User, each Travel Plan must include at least one of the following options meeting the criteria below:

    1. Flights: at least 3 (three) proposed flight connections or alternative means of transport enabling travel to the destination, taking into account the departure location, date and budget provided by the User.

    2. Accommodation: at least 3 (three) proposed accommodation options (e.g. hotel, apartment) matching the location, date and budget criteria indicated by the User.

    3. Attractions: a list of recommended attractions, activities, venues or food and beverage establishments tailored to the nature of the trip indicated by the User. The list must include proposals for each day covered by the Travel Plan and at least 3 alternative proposals, e.g. in case of bad weather.

  4. If, for objective reasons (e.g. limited availability of flight connections on a given date), the Creator is unable to provide the minimum number of proposals referred to in paragraph 3, the Creator must inform the User and present the available options. Failure to meet the minimum requirements without a justified reason constitutes grounds for a complaint.

  5. The Creator’s Offer specifies additional elements of the Service, such as:

    1. Number of revisions: specifies the maximum number of requests to change the completed Travel Plan that the User is entitled to submit during the Plan Acceptance Period. A revision request returns the Order to the performance stage and, after the modified Travel Plan is submitted, the Plan Acceptance Period restarts.

    2. Geographical area: indicates the destinations covered by the relevant Offer.

    3. Price list: specifies the detailed rules for calculating the Creator’s remuneration, stated in gross amounts.

    4. Additional content: describes other optional elements of the Travel Plan of an informational or marketing nature.

§ 8. Performance and Acceptance of the Travel Plan

  1. After accepting the Order, the Creator undertakes to deliver the Travel Plan within the deadline stated in the Offer. Failure to deliver the Travel Plan by the deadline is sufficient grounds for a complaint unless, at least 2 business days before the deadline stated in the Offer, the Creator informs the User that the Order cannot be completed by that deadline due to objective circumstances beyond the Creator’s control. In that case, the Creator and the User will agree on a new deadline for performance of the Offer.

  2. The Travel Plan is delivered electronically. The Creator selects the specific format (e.g. a view on the Platform, PDF), provided that the format is commonly accessible and allows the content to be read. The inability to download the Plan in a particular file format (e.g. .docx) does not constitute grounds for a complaint if the content is available in another electronic form on the Platform.

  3. After receiving the Travel Plan, the User has 24 hours (Plan Acceptance Period) to submit any requests for revisions, if the package provides for them. A revision request is not a complaint.

  4. After 24 hours have elapsed or following the User’s final acceptance of the Plan, the Service Provider releases the technical block on the Creator’s sub-account, enabling payment of the Creator’s remuneration. If the User submits a complaint during that period, payment of the funds is suspended until the dispute is resolved.

  5. The procedure described in paragraphs 3 and 4 is operational only and is used for settlements with the Creator. It does not in any way limit, exclude or shorten the statutory right of a User who is a consumer to submit a complaint concerning non-conformity of the Travel Plan with the Agreement, which is available on the terms described in § 11 of these Terms.

§ 9. Right of Withdrawal

  1. As a general rule, a User who is a Consumer has the right to withdraw from a distance agreement within 14 days without giving any reason.

  2. The right described above does not apply where the Creator acts as a private individual.

  3. The User does not have a right to withdraw from an Agreement with a Creator acting as an entrepreneur if all of the following conditions are met:

    1. the Service has been fully performed by the Creator acting as an entrepreneur before expiry of the withdrawal period;

    2. performance (preparation of the Plan) began with the User’s express prior consent;

    3. before performance began, the User was informed that, once the Creator had fully performed the Service, the User would lose the right of withdrawal, and acknowledged this;

    4. the Creator acting as an entrepreneur (through the Service Provider) provided the User with confirmation of conclusion of the Agreement and the consent given on a Durable Medium (e.g. by e-mail).

  4. In order to satisfy the conditions referred to in paragraph 3, during the Order process the User will be asked to select a separate statement (checkbox) reading: “I request that preparation of the Travel Plan begin immediately after the Creator accepts the Order, before expiry of the 14-day withdrawal period. I acknowledge that once the Creator has fully performed the Service, I will lose my right to withdraw from the Agreement.” If the Service is fully performed before expiry of the withdrawal period and the conditions set out in paragraph 3 are met, the User will not have the right to withdraw from the Agreement pursuant to Article 38(1)(1) of the Consumer Rights Act.

  5. Notwithstanding the above, the User retains the full right to cancel the Order and receive a 100% refund until the Creator accepts the Order for performance.

§ 10. Liability and Roles of the Parties

  1. As the platform provider, the Service Provider is responsible for the proper operation of the Platform, including the technical handling of the process for concluding the Agreement and secure payment processing.

  2. The Creator is responsible for due performance of the Service and for conformity of the delivered Travel Plan with the Agreement, the Offer and the User’s guidelines.

  3. The User acknowledges that the Service provided by the Creator is informational and advisory in nature and constitutes a form of travel-planning advice. The Travel Plan is a collection of proposals and inspiration based on the Creator’s knowledge and experience.

  4. Neither the Service Provider nor the Creator is a tour operator, travel intermediary or travel agent. The Platform is not a booking platform. The User independently and at the User’s own risk makes all reservations and enters into agreements with third parties (e.g. airlines, hotels, insurers).

  5. To the fullest extent permitted by law, the Creator and the Service Provider are not liable for circumstances beyond their control, including in particular:

    1. changes in prices, timetables, availability or terms of services offered by external providers after delivery of the Travel Plan;

    2. the consequences of acts or omissions of the User, including failure to make reservations in due time;

    3. the quality of services provided by third parties.

§ 11. Complaints Procedure

  1. The User has the right to submit a complaint concerning:

    1. Services provided by the Service Provider – where there are problems with operation of the Platform or the electronic services provided by the Service Provider, including maintenance of the Account, the Interest Map, the Matching Function, payments or availability of Platform functionalities;

    2. a Service provided by the Creator – where the delivered Travel Plan does not conform to the Offer selected by the User under the concluded Agreement.

  2. Complaints concerning the Service Provider must be submitted electronically to support@triplace.pl. A complaint must include at least information identifying the User and a detailed description of the problem. The Service Provider will consider the complaint within 14 days of receipt.

  3. A User who is a Consumer has the right to submit complaints concerning the Creator’s Service (non-conformity of digital content with the agreement) directly to the Creator. The Creator is fully liable for conformity of the Travel Plan with the Agreement for a period of 2 years from delivery, in accordance with the Consumer Rights Act.

  4. Without prejudice to the rights indicated in paragraph 3, the Service Provider makes available an internal dispute-handling procedure intended to assist in resolving the issue. Under this procedure, the User has the right to raise objections to the Plan through the Platform during the Plan Acceptance Period. Submitting such an objection temporarily suspends payment of the Creator’s remuneration.

  5. The Service Provider considers the dispute within 14 days, acting as a neutral intermediary. Based on an analysis of the content of the Offer selected under the Order and the delivered Travel Plan, the Service Provider has the right to recommend a solution to the parties, including a refund to the User. The Service Provider’s decision does not limit the User’s right to pursue claims against the Creator in court.

  6. This section does not limit or exclude any statutory complaint rights available to the User independently of the Platform’s internal procedure.

§ 12. Reviews of Creators

  1. A User who has actually purchased a Service has the right to post a review (0–5 stars and a text comment).

  2. The Platform ensures that published reviews originate exclusively from consumers who have actually used the Service. Verification is carried out by making the option to post a review available only to the Account of the User whose Order has been completed.

  3. Acting in accordance with the Digital Services Act (DSA), the Service Provider reserves the right to moderate and promptly remove reviews without the User’s consent if their content includes vulgar language, advertising spam, hate speech, infringes the personal rights of Creators or third parties, or is otherwise contrary to law or accepted standards of social conduct. In such cases, removal of a review does not require the User to be called upon in advance to change its content.

  4. The rating shown on a Creator’s profile is the arithmetic mean of all star ratings given to that Creator. The Platform does not use mechanisms to artificially increase or decrease Creator ratings.

  5. By posting a review, the User grants the Service Provider a non-exclusive, royalty-free licence to use the content of the review for promotional purposes of the Platform for an indefinite period.

  6. Reviews on the Platform are sorted by default in chronological order, from newest to oldest. The User has the right to change the sorting method using the filters available on the Platform.

  7. Any person (including a person who is not a User) who believes that a published review infringes their rights or the rules of these Terms has the right to report this to the Service Provider. The report must be sent to dsa@triplace.pl. The Service Provider will consider the report in accordance with the procedure provided for under the Digital Services Act (DSA).

§ 13. Interest Map and Matching Function

  1. The Interest Map and the Matching Function are also available without creating an Account. To register an interest, a Matching Participant selects one or more destinations and provides an e-mail address. Completing the preference questionnaire is voluntary and is intended to improve the matching of potential travel companions. When submitting preferences, the Matching Participant must accept the Terms of Service and confirm that they have read the Privacy Policy. Registering an interest constitutes an order for the Matching Function described in these Terms.

  2. As part of the Matching Function, the Service Provider is entitled to send operational communications to the e-mail address provided in connection with performance of this function, including confirmation that destinations have been registered, information on how to remove them, an invitation or reminder to complete the questionnaire, messages concerning a match found, and a request for a decision on sharing selected contact details. Promotional content concerning the marketplace, Creators or other TriPlace services is sent by e-mail only to persons who have given separate marketing consent. The absence of such consent does not affect the ability to use the Matching Function.

  3. The Interest Map publicly displays the number of active interests for a given destination. If at least one person is interested in a destination, the Platform displays the exact number of interested persons; if the number is 0, the Platform displays “Be the first” or an equivalent message. The counter does not guarantee real-time updates and is calculated on the basis of unique active interests, not the number of clicks or repeated questionnaire sends. The public Map does not disclose e-mail addresses, user identifiers, exact registration dates or other contact details. The number of persons interested in a destination does not mean or guarantee that a travel companion will be found. The number of interested persons includes both Matching Participants and persons who expressed interest in a given country in person during events attended by the Service Provider.

  4. If a potential match is found, the Service Provider contacts each matched person separately. Contact details are not shared automatically. Each person independently decides whether to consent to their details being shared with other matched persons and indicates the scope of the data authorised for sharing, e.g. first name, e-mail address, telephone number, or an identifier or profile address on Facebook, Instagram or LinkedIn. An exchange takes place only after the required consent has been obtained from each person participating in the relevant match.

  5. After authentication, a logged-in User has access to interests previously registered by that User to the extent made available in the Account. In the case of a person who is not logged in, the Platform does not disclose in a public message whether the e-mail address provided has previously been recorded in the Matching Function database.

  6. The Service Provider does not guarantee that a travel companion will be found or that the personalities, expectations or plans of matched persons will be compatible. Following voluntary sharing of contact details, any further communication, decision to meet, travel together or take any other action is made directly by the persons concerned. The Service Provider is not a party to their subsequent arrangements or agreements and is not liable for the conduct of Matching Participants after they establish contact, subject to any liability that cannot be excluded under mandatory provisions of law.

  7. The agreement for provision of the Matching Function with respect to a specific interest continues until the earliest of the following events: deletion of that interest by the Matching Participant, withdrawal from further matching in relation to that interest, or expiry of 3 years from the date on which the interest was registered. The Matching Participant has the right at any time to delete a registered interest or withdraw from further matching using the relevant Account functionalities, if made available, or by contacting the Service Provider. The Matching Participant has the right to withdraw consent to sharing contact details on the terms set out in the Privacy Policy and such withdrawal does not affect the lawfulness of disclosures made before the consent was withdrawn.

  8. A Matching Participant must use the Interest Map and the Matching Function in accordance with law, accepted standards of conduct and the intended purpose of those functionalities. In particular, the Matching Participant must refrain from:

    1. using contact details received through the Matching Function for spam, marketing, sales or any other purpose unrelated to the specific match;

    2. providing contact details received through the Matching Function to third parties without a legal basis or the consent of the person to whom the data relates;

    3. harassing, intimidating, persistently contacting or otherwise infringing the rights or privacy of persons met through the Matching Function;

    4. providing another person’s e-mail address, telephone number, social-media profile or other data in the Matching Function without appropriate authorisation;

    5. attempting to identify persons on the basis of aggregated data from the Interest Map;

    6. automatically extracting data from the Interest Map, scraping, making mass requests to Platform interfaces or circumventing technical safeguards.

  9. A Matching Participant has the right to report misuse related to the Matching Function to the Service Provider at support@triplace.pl. If these Terms are breached, in particular the rules set out above, the Service Provider has the right to restrict or block the person’s access to the Matching Function and exclude that person from future matches to an extent proportionate to the breach, subject to mandatory provisions of law.

§ 14. Reporting Inappropriate Content (DSA Procedure)

Part 1. Reporting Illegal Content

  1. Any person, including a User or a third party, has the right to report to the Service Provider content (e.g. Offers, reviews, elements of a Creator profile) that the person considers illegal under generally applicable law.

  2. The reporting person has the right to submit a report by:

    1. an electronic message sent to the designated contact point: dsa@triplace.pl.

  3. The report must contain information enabling effective verification, including in particular:

    1. an explanation of why the reporting person considers the content illegal;

    2. the precise electronic location of the content (e.g. a link to the Creator profile or a screenshot showing the review);

    3. the reporting person’s contact details (first name, surname, e-mail address), unless the reported content concerns offences referred to in Articles 3–7 of Directive 2011/93/EU.

  4. The Service Provider confirms receipt of the report by sending a reply to the e-mail address provided.

Part 2. Moderation Decisions and Statements of Reasons

  1. The Service Provider has the right to decide to restrict or remove content, or to suspend or terminate the provision of services (including suspension or deletion of an Account), in whole or in part, if the relevant content or activity of a User/Creator is contrary to law or these Terms.

  2. The Service Provider will promptly inform the person concerned of each such decision and the reasons for it. The statement of reasons will include, among other things:

    1. information on the type of restriction imposed (e.g. content removal, Account suspension) and its territorial and temporal scope;

    2. the facts and circumstances on which the decision was based;

    3. the basis for the decision (breach of a legal provision or of these Terms);

    4. information on available avenues of appeal.

Part 3. Internal Complaint-Handling System

  1. A User or Creator affected by a moderation decision has the right to submit a complaint against that decision free of charge within 6 months of receiving it.

  2. Complaints must be submitted electronically to dsa@triplace.pl. Complaints are handled in a timely, non-discriminatory and non-arbitrary manner, under the supervision of personnel and not solely on the basis of automated processes.

  3. The Service Provider will inform the complainant of its decision on the complaint without undue delay, giving reasons and informing the complainant of any possibility of using out-of-court dispute settlement.

Part 4. Misuse of the Procedure

  1. If a User or Creator frequently provides manifestly illegal content, the Service Provider has the right, after issuing a prior warning, to suspend the provision of services to that person for a reasonable period.

  2. Similarly, if a person frequently submits manifestly unfounded reports or complaints, the Service Provider has the right, after issuing a prior warning, to suspend consideration of that person’s reports and complaints for a reasonable period.

§ 15. Personal Data Protection

  1. The Service Provider is the controller of personal data of Users and Matching Participants to the extent that the Service Provider determines the purposes and means of processing, in particular in connection with maintaining the Account, the Interest Map and the Matching Function.

  2. With respect to performance of the Agreement, the relevant Creator with whom the User concluded the Agreement is the controller of the User’s personal data.

  3. Detailed rules for processing personal data are set out in the Privacy Policy available on the Platform.

§ 16. Final Provisions

  1. Matters not governed by these Terms are subject to Polish law.

  2. The Service Provider reserves the right to amend these Terms for important reasons (e.g. a change in law or introduction of new functionalities). Users will be informed of an amendment 14 days in advance. Amendments will not prejudice rights already acquired by Users.

  3. The Service Provider and a User who is a Consumer have the right to resolve their disputes amicably. The Consumer has the right to use out-of-court complaint handling and redress mechanisms provided for under applicable law, in particular before entities authorised to conduct out-of-court resolution of consumer disputes.

  4. In disputes with a User who is not a Consumer, the court having jurisdiction over the Service Provider’s registered office shall have jurisdiction.

  5. Until 5 October 2026, a person registering an Account accepts the version of the Terms in force on the date of registration. During that period, this version of the Terms, effective from 6 October 2026, is made available for review in a manner enabling it to be saved and reproduced. From 6 October 2026, further use of the Platform by such a person is governed by this version of the Terms without the need to submit a new declaration of acceptance.