TRIPLACE WEBSITE TERMS AND CONDITIONS

(version effective as of 24 June 2026 )

TABLE OF CONTENTS

• § 1. Preliminary Provisions and Definitions
• § 2. Electronic Services Provided by the Service Provider
• § 3. User Obligations
• § 4. Information Obligations of the Online Marketplace Platform
• § 5. Conclusion of an Agreement for the Provision of a Service with a Creator
• § 6. Payments
• § 7. Scope of the Service for the Preparation of a Travel Plan
• § 8. Performance and Acceptance of the Travel Plan
• § 9. Right of Withdrawal from the Agreement
• § 10. Liability and Role of the Parties
• § 11. Complaint Procedure
• § 12. Reviews of Creators
• § 13. Reporting Inappropriate Content (DSA Procedure)
  • Part 1. Reporting Illegal Content
  • Part 2. Moderation Decisions and Statements of Reasons
  • Part 3. Internal Complaint-Handling System
  • Part 4. Abuse of the Procedure
• § 14. Personal Data Protection
• § 15. Final Provisions

§ 1. Preliminary Provisions and Definitions

1. These Terms and Conditions (hereinafter: the “Terms and Conditions”) constitute an agreement concluded between the Service Provider and the User, setting out the rules for the User’s use of the Service, including in particular the rules governing the provision of electronic services by the Service Provider, the conditions for concluding agreements between the Service Provider and the Creator/Creators, and the rights and obligations of the User. The User accepts the Terms and Conditions by clicking the consent button during registration of a personal account in the Service (hereinafter: the “Account”) or when placing an individual order for the preparation of a Travel Plan.
2. The terms used in the Terms and Conditions shall mean:
   1. Service Provider – TRIPLACE Spółka z Ograniczoną Odpowiedzialnością, with its registered office in Tuszyn, address: ul. Karłowicza 3, 95-080 Tuszyn, entered in the Register of Entrepreneurs of the National Court Register by the District Court for Łódź-Śródmieście in Łódź, 20th Commercial Division of the National Court Register, under KRS No.: 0001241968, NIP: 7282911324, REGON: 544800216, share capital: PLN 5,000, e-mail address: contact@triplace.pl.
   2. Service – the online marketplace platform operated by the Service Provider at http://www.triplace.pl, through which Users may conclude agreements for the provision of Services directly with the Creator/Creators.
   3. User – a natural person who is at least 18 years of age and has full legal capacity, including in particular the capacity to place orders for individual Travel Plans, using the Services for private purposes, who has previously accepted these Terms and Conditions. Users may also include persons under 18 years of age to the extent that they may acquire rights and incur obligations under generally applicable law, as well as legal persons and organizational units without legal personality, provided that they use the Service for purposes other than those related to their business activity.
   4. Creator – a third-party entity not affiliated with the Service Provider either organizationally or through ownership/capital relationships. The legal status of each Creator (entrepreneur / natural person) is indicated on their profile within the Service. Shareholders of the Service Provider may also act as Creators within the Service, in which case they shall be subject to identical treatment as other Creators.
   5. Agreement – a paid agreement for the creation and delivery of digital content in the form of a Travel Plan, concluded at a distance between the User and the Creator through the Service.
   6. Travel Plan – digital content constituting a work within the meaning of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 2025.24, as amended) [hereinafter: “Copyright Law”], prepared by the Creator upon the User’s individual order.
   7. Service – a performance provided by the Creator to the User consisting of the preparation of an individual Travel Plan based on the User’s preferences and guidelines.
   8. Offer – an announcement published in the Service by the Creator concerning the possibility of providing a specific Service.
   9. Order – a declaration of intent by the User aimed directly at concluding an Agreement with the Creator.
   10. Durable Medium – material or a tool enabling the User to store information in a manner allowing access thereto in the future, e.g., an e-mail message or PDF file.
   11. Fee – the total gross amount due for the performance of the Service, payable in advance by the User through the Service. The Fee includes the Creator’s remuneration and all applicable taxes (including VAT), the rate of which is determined by the Creator based on the country in which they provide their Services.
   12. Order Acceptance Period – a period of 48 hours from the submission of the Order during which the Creator decides whether to accept the Order.
   13. Plan Review Period – a period of 24 hours from delivery of the Travel Plan during which the User is entitled to accept the Travel Plan or submit comments/objections and request its modification or supplementation.

§ 2. Electronic Services Provided by the Service Provider

1. The Service Provider provides the following electronic services to Users: maintenance of an Account in the Service, provision of an Offer search engine, enabling the conclusion of Agreements with Creators, and handling the payment process.
2. The agreement for maintaining an Account in the Service is concluded for an indefinite period upon registration. The User may terminate it at any time by deleting the Account.
3. The technical requirements necessary to use the Service are: a device with Internet access, a current version of a web browser (e.g., Chrome, Firefox, Safari), and an active electronic mail (e-mail) account.

§ 3. User Obligations

1. The User is obliged to use the Service in a manner consistent with the law and good practices. In particular, the User is obliged to: 1. comply with these Terms and Conditions and applicable laws; 2. provide the Service Provider with true, accurate and current information about themselves and promptly update the Account in the event of any change in information (e.g., residential address, e-mail address, etc.); 3. maintain the confidentiality of login credentials and the Account password and inform the Service Provider if the User suspects that someone may have unlawfully taken over their Account; 4. remain responsible for and possess all rights to any content made available by them.

2. The User declares and fully accepts that, while using the Service, they shall refrain from:

   1. undertaking any illegal, unethical actions, actions contrary to public safety, or actions infringing the rights of the Service Provider or the rights of other entities (including rights to privacy, confidential information, or intellectual property);
   2. using any external software that could disrupt the normal functioning of the Service, affect the provision of Services, or infect or damage the technical device (e.g., computer, laptop, mobile phone, tablet, etc.) of another Creator or User;
   3. copying, recording, reproducing, modifying, distributing, publishing, making available to third parties, reselling, sublicensing, or otherwise using Travel Plans or parts thereof for commercial or non-commercial purposes, except for personal use consistent with their intended purpose;
   4. using Travel Plans or parts thereof to create, offer, or sell their own products, services, studies, guides, travel materials, or other content of a similar nature;
   5. making Travel Plans available to third parties, regardless of the form of transmission, in particular through electronic transmission, publication on the Internet, social media, messaging platforms, or other distribution channels.

3. Upon making the Travel Plan available, the User obtains solely a non-exclusive, non-transferable licence to use it for their own needs related to organizing and undertaking a trip. The licence does not include the right to further distribute, make available, copy, modify, or use the Travel Plan in business or professional activity. The above limitations apply regardless of whether the User accepted the completed Travel Plan, withdrew from the agreement, submitted a complaint, or for any other reason the agreement with the Creator was not concluded or was not performed in whole or in part.

§ 4. Information Obligations of the Online Marketplace Platform

1. The Service Provider informs that, as the provider of an online marketplace platform, it is not the seller of the Services offered in the Service. The sellers are exclusively the Creators.
2. On each Creator’s profile and during the Order placement process, the Service Provider presents information regarding the Creator’s legal status (whether they are an “Entrepreneur” or a “Natural Person”), based on a declaration submitted by the Creator.
3. The User acknowledges that, in the event of concluding an Agreement with a Creator who is not an entrepreneur, the provisions of the Consumer Rights Act shall not apply to such agreement, in particular, which means, among other things, the absence of a statutory right of withdrawal from the agreement or the Creator’s liability under the rules governing conformity of goods with the agreement. The liability of such Creator is governed by the provisions of the Civil Code.
4. The division of obligations related to the Agreement is as follows:
   1. The Creator is responsible for: proper performance of the Service, conformity of the Travel Plan with the Agreement, handling the User’s complaints, and fulfilling all tax and legal obligations related to the sale.
   2. The Service Provider is responsible for: ensuring the technical functionality of the Service; enabling the conclusion of the Agreement; handling payments, including their secure processing; providing a complaint procedure and mechanisms for reporting violations; enabling the User to submit a declaration of withdrawal from the Agreement; refunding the User’s funds following withdrawal from the Agreement.
5. The User may use the option of filtering the list of Creators according to specified criteria (e.g., price, geographical area). Filtering narrows the results exclusively to Creators meeting the criteria selected by the User and does not affect their order.
6. The main parameters determining the order of display (ranking) in the list of Creators are: average User ratings, price of the cheapest Offer, total number of completed Orders, and average Order completion time. The order of display is not influenced by ownership relationships or any promotional methods, including paid positioning.
7. The Service also provides a “I am looking for inspiration” service, which, based on the User’s answers in a preference questionnaire, presents a list of up to 5 (five) recommended Creators. The main parameters determining selection and ranking within this service are: 1. Creator Activity: only profiles of Creators currently active in the Service are taken into account. 2. Substantive Matching: a cosine similarity algorithm is used, comparing the vector representation of the User’s responses with the vector representation of each Creator’s profile and offers. A higher similarity value indicates a better match. 3. The recommendation results are not influenced by the Creator’s legal status, ratings, or any form of paid promotion.

§ 5. Conclusion of an Agreement for the Provision of a Service with a Creator

1. The User places an Order by:
   1. selecting a Creator and a specific Offer;
   2. completing the requirements form (individual preferences);
   3. making payment through an external payment operator indicated in the Service.
2. The Service Provider, acting in the name and on behalf of the Creator, ensures that, no later than at the moment the User expresses their intention to conclude the Agreement, clear and comprehensible information referred to in Article 12(1) of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2024.1796, as amended) [hereinafter: the “Consumer Rights Act”], including information identifying the Creator, the main characteristics of the Service, and its total price, is presented to the User.
3. The Agreement between the User and the Creator is concluded at the moment when the Creator accepts the Order in their panel.
4. The Creator has 48 hours to accept or reject the Order (Order Acceptance Period).
5. If the Creator does not make any decision within 48 hours, the Order expires and the funds are automatically refunded to the User, no later than within 14 days.
6. Rights of the parties during the Order Acceptance Period:
   1. The User has the right to cancel the Order at any time until it has been accepted by the Creator. In such a case, the User receives a full refund of the paid funds.
   2. The Creator has the right to withdraw from fulfilling the Order by indicating the reason for withdrawal through the Service. In such a case, the User receives a full refund of the funds.
7. After conclusion of the Agreement, the User shall promptly, no later than within 1 business day, receive at the provided e-mail address a document confirming the conclusion of the Agreement, stored on a Durable Medium. The e-mail message shall contain the key terms of the Agreement, including information regarding the consent granted to commence performance before expiry of the withdrawal period, as well as the Terms and Conditions and Privacy Policy in PDF format enabling their storage and reproduction.

§ 6. Payments

1. Payment for the Service is handled by an external payment operator (Stripe). Upon payment by the User, the funds are immediately and automatically transferred to an individual technical settlement sub-account assigned to the relevant Creator within the payment operator’s system. At no time does the Service Provider take possession of funds due to the Creator and does not hold third-party funds. Payment of remuneration to the Creator is merely a technical operation consisting of releasing the hold on the Creator’s sub-account after proper performance of the Service.
2. The User may review the payment operator’s terms and conditions before making payment at: https://stripe.com/en-pl/legal/ssa.
3. The prices presented on Creators’ profiles are gross prices and include all applicable taxes and charges.
4. The Service may offer discount codes or temporary discounts. The User’s use of a discount does not affect the quality of the Service provided.
5. In the event of a justified refund (e.g., rejection of an Order, accepted complaint), the Service undertakes to cover all transaction costs related to the refund so that the User receives the full amount paid. However, the Service Provider reserves that the refund of funds transferred to the Creator after the expiry of the Plan Review Period shall be the sole responsibility of the Creator.

§ 7. Scope of the Service for the Preparation of a Travel Plan

1. The subject matter of the Agreement concluded between the User and the Creator is the provision of a Service consisting of the delivery of digital content in the form of an individual Travel Plan.
2. The Travel Plan constitutes a work within the meaning of Copyright Law, prepared by the Creator on the basis of the preferences and guidelines provided by the User. Its purpose is to present recommendations, proposals, and information facilitating the User’s independent organization of travel.
3. Each Travel Plan, depending on the Offer selected by the User, must consist of at least one of the following options meeting the following criteria: 1. Flights: presentation of at least 3 (three) proposals of flight connections or alternative means of transport enabling travel to the destination location, taking into account the User’s specified departure location, date, and budget. 2. Accommodation: presentation of at least 3 (three) accommodation options (e.g., hotel, apartment) corresponding to the User’s specified criteria regarding location, dates, and budget. 3. Attractions: preparation of a list of recommended attractions, activities, venues, or food establishments tailored to the nature of the trip indicated by the User. The list should contain proposals for each day covered by the Travel Plan and at least 3 backup proposals in the event of, for example, bad weather.
4. If, for objective reasons (e.g., limited availability of flight connections on a given date), the Creator is unable to present the minimum number of proposals referred to in section 3, the Creator should inform the User thereof and present the available options. Failure to meet the minimum requirements without justified cause shall constitute grounds for submitting a complaint.
5. The Creator’s Offer specifies additional elements of the Service, such as:
   1. Number of revisions: specifies how many times the User may request modification of the Travel Plan during the Plan Review Period. Submission of a revision request returns the Order to the performance stage and, once the modified Travel Plan has been delivered, the Plan Review Period shall restart.
   2. Geographical area: indicates the destinations covered by the given Offer.
   3. Price list: specifies the detailed rules for calculating the Creator’s remuneration, stated in gross amounts.
   4. Additional content: describes other optional elements of the Travel Plan that are informational and marketing in nature.

§ 8. Performance and Acceptance of the Travel Plan

1. Following acceptance of the Order by the Creator, the Creator undertakes to deliver the Travel Plan within the timeframe specified in the Offer. Failure to deliver the Travel Plan on time constitutes sufficient grounds for submitting a complaint, unless the Creator informs the User, at least 2 business days before the deadline specified in the Offer, that completion of the Order within the specified timeframe is impossible due to objective reasons beyond the Creator’s control. In such a situation, the Creator and the User shall agree upon a new deadline for completion of the Offer.
2. The Travel Plan is delivered in electronic form. The choice of the specific format (e.g., Service view, PDF) is at the Creator’s discretion, provided that the format is generally accessible and allows the content to be read. The inability to download the Plan in a specific file format (e.g., .docx) shall not constitute grounds for a complaint, provided that the content is available in another electronic form within the Service.
3. After receiving the Travel Plan, the User has 24 hours (the Plan Review Period) to submit any requests for revisions, if included in the package. Submission of a revision request does not constitute a complaint.
4. After the expiry of 24 hours or after final acceptance of the Plan by the User, the Service Provider releases the technical hold on the Creator’s sub-account, enabling withdrawal of remuneration. If the User submits a complaint request during this period, payment of funds shall be suspended until resolution of the dispute.
5. The procedure described in sections 2 and 3 is solely operational in nature and serves settlement purposes with the Creator. It does not in any way limit, exclude, or shorten the statutory right of a User who is a consumer to submit a complaint concerning the non-conformity of the Travel Plan with the Agreement, which right is granted under the principles described in § 9 of these Terms and Conditions.

§ 9. Right of Withdrawal from the Agreement

1. As a rule, a User who is a Consumer has the right to withdraw from a distance contract within 14 days without stating any reason.
2. The right described above does not apply to Creators acting as private individuals.
3. The right to withdraw from an Agreement for the supply of digital content (a Travel Plan) concluded with a Creator acting as an entrepreneur shall not apply to the User if all of the following conditions are jointly met: 1. The Service has been fully performed by the Creator acting as an entrepreneur before expiry of the withdrawal period; 2. Performance (preparation of the Plan) commenced with the User’s express prior consent; 3. The User was informed before commencement of performance that, upon completion by the Creator, the User would lose the right to withdraw from the Agreement, and acknowledged this fact;
4. The Creator acting as an entrepreneur (through the Service Provider) provided the User with confirmation of conclusion of the Agreement and the granted consent on a Durable Medium (e.g., by e-mail).
5. In order to satisfy the conditions referred to in section 3, during the Order placement process the User shall be requested to tick a separate declaration (checkbox) with the following wording: “I request that preparation of the Travel Plan commence immediately after acceptance of the Order by the Creator. I understand and accept that once work on my assignment begins, I will lose my right to withdraw from the agreement within 14 days.” Consequently, the User shall not have the right to withdraw from the agreement pursuant to Article 38(1)(1) and (13) of the Consumer Rights Act.
6. Notwithstanding the above, the User retains the full right to cancel the Order and receive a 100% refund until the moment the Creator accepts the Order for performance.

§ 10. Liability and Role of the Parties

1. The Service Provider, as the platform provider, is responsible for the proper operation of the Service, including technical handling of the Agreement conclusion process and secure payment processing.
2. The Creator is responsible for proper performance of the Service and for the conformity of the delivered Travel Plan with the Agreement, the Offer, and the User’s guidelines.
3. The User acknowledges that the Service provided by the Creator is informational and advisory in nature and constitutes travel organization guidance. The Travel Plan is a collection of proposals and inspirations based on the Creator’s knowledge and experience.
4. Neither the Service Provider nor the Creator is a tour operator, travel intermediary, or travel agent. The Service is not a booking platform. The User independently and at their own risk makes all reservations and concludes agreements with third parties (e.g., airlines, hotels, insurers).
5. To the fullest extent permitted by law, the liability of the Creator and the Service Provider is excluded for circumstances beyond their control, in particular for: 1. Changes in prices, schedules, availability, or conditions of services offered by external providers after delivery of the Travel Plan. 2. Consequences of the User’s actions or omissions, including failure to make reservations in a timely manner. 3. The quality of services provided by third parties.

§ 11. Complaint Procedure

1. The User has the right to submit a complaint concerning:
   1. Services provided by the Service Provider – in the event of technical issues related to the operation of the Service (e.g., payment errors, account unavailability).
   2. A Service provided by the Creator – in the event of non-conformity of the delivered Travel Plan with the Offer selected by the User under the concluded Agreement.
2. Complaints concerning the Service Provider should be submitted electronically to the following e-mail address: support@triplace.pl. The complaint should contain at least information identifying the User and a detailed description of the issue. The Service Provider shall consider the complaint within 14 days of its receipt.
3. Complaints concerning the Creator’s Service (non-conformity of digital content with the agreement) may be submitted directly to the Creator by a User who is a Consumer. The Creator bears full responsibility for the conformity of the Travel Plan with the Agreement for a period of 2 years from its delivery, in accordance with the Consumer Rights Act.
4. Regardless of the rights indicated in section 3, the Service Provider provides an internal dispute resolution procedure intended to assist in resolving issues. Under this procedure, the User may submit objections regarding the Plan through the Service during the Plan Review Period. Submission of such objections results in the temporary suspension of payment of remuneration to the Creator.
5. The Service Provider shall review the dispute within 14 days, acting as a neutral intermediary. Based on an analysis of the content of the Offer selected under the Order and the delivered Travel Plan, the Service Provider may recommend a solution to the parties, including a refund to the User. The Service Provider’s decision does not limit the User’s right to pursue claims against the Creator through judicial proceedings.
6. The provisions of this section do not limit or exclude the User’s statutory complaint rights, which apply independently of the Service’s internal procedure.

§ 12. Reviews of Creators

1. A User who has actually purchased a Service has the right to submit a review (0–5 stars and a text comment).
2. The Service ensures that published reviews originate exclusively from consumers who have actually used the Service. Verification is carried out by assigning the possibility of submitting a review exclusively to the Account of a User whose Order has been completed.
3. The Service Provider, acting in accordance with the provisions of the Digital Services Act (DSA), reserves the right to moderate and immediately remove reviews without the User’s consent if their content contains vulgar language, spam (advertising) content, hate speech, infringes the personal rights of Creators or third parties, or is otherwise contrary to law or principles of social coexistence. Removal of a review in such cases does not require prior notice requesting the User to modify the content.
4. The rating displayed on a Creator’s profile is the arithmetic mean of all star ratings assigned to that Creator. The Service does not apply mechanisms artificially inflating or lowering Creators’ ratings.
5. Upon posting a review, the User grants the Service Provider a non-exclusive, royalty-free license to use the content of the review for promotional purposes of the Service for an indefinite period.
6. Reviews within the Service are by default sorted chronologically, from the newest to the oldest. The User may change the sorting method using the filters available in the Service.
7. Any person (including a person who is not a User) who believes that a published review infringes their rights or the provisions of the Terms and Conditions may report this fact to the Service Provider. The report should be sent to the following e-mail address: dsa@triplace.pl. The Service Provider shall review the report in accordance with the procedure provided for in the Digital Services Act (DSA).

§ 13. Reporting Inappropriate Content (DSA Procedure)

Part 1. Reporting Illegal Content

1. Any person, including a User or a third party, has the right to report to the Service Provider content (e.g., Offers, reviews, elements of a Creator profile) which they consider illegal under generally applicable law.
2. Reports may be submitted by means of:
   1. An electronic message sent to the designated contact point: dsa@triplace.pl.
3. A report should contain elements enabling effective verification, in particular:
   1. A justification explaining why the reporting person considers the content illegal.
   2. An unambiguous electronic location of the content (e.g., a link to a Creator profile, a screenshot displaying the review).
   3. Contact details of the reporting person (name, surname, e-mail address), unless the reported content concerns offences referred to in Articles 3–7 of Directive 2011/93/EU.
4. The Service Provider confirms receipt of the report by sending a return message to the provided e-mail address.

Part 2. Moderation Decisions and Statements of Reasons

1. The Service Provider may decide to restrict or remove content, suspend or terminate the provision of services (including suspension or deletion of an account), in whole or in part, if the content or activity of the User/Creator is inconsistent with the law or these Terms and Conditions.
2. The Service Provider shall promptly inform the person concerned of any such decision, together with the reasons therefor. The statement of reasons shall include, among other things: 1. Information regarding the type of restriction imposed (e.g., content removal, account suspension) and its territorial and temporal scope. 2. The facts and circumstances on the basis of which the decision was made. 3. An indication of the basis for the decision (violation of a legal provision or a provision of the Terms and Conditions). 4. Information regarding available appeal options.

Part 3. Internal Complaint-Handling System

1. A User or Creator affected by a moderation decision has the right to submit a complaint against that decision free of charge within 6 months of receiving it.
2. Complaints should be submitted electronically to: dsa@triplace.pl. Complaints shall be processed in a timely, non-discriminatory, and non-arbitrary manner, under the supervision of personnel and not solely on the basis of automated processes.
3. The Service Provider shall, without undue delay, inform the complainant of its decision regarding the complaint, providing reasons therefor and informing the complainant of any possibility of out-of-court dispute resolution. Part 4. Misuse of the Procedure
4. In the event of frequent submission by a User or Creator of manifestly illegal content, the Service Provider may, after prior warning, suspend the provision of services to that person for a reasonable period.
5. Similarly, in the event of frequent submission of manifestly unfounded reports or complaints by a given person, the Service Provider may, after prior warning, suspend consideration of that person’s reports and complaints for a reasonable period.

Part 4. Abuse of the Procedure

1. In the event that a given User or Creator frequently provides manifestly illegal content, the Service Provider may, after prior warning, suspend the provision of services to that person for a reasonable period.
2. Similarly, in the event that a given person frequently submits manifestly unfounded notices or complaints, the Service Provider may, after prior warning, suspend the handling of that person’s notices and complaints for a reasonable period.

§ 14. Personal Data Protection

1. The controller of Users’ personal data to the extent necessary for the functioning of the Service (e.g., maintenance of an Account) is the Service Provider.
2. For the purposes of performance of the Agreement, the controller of the User’s personal data is the relevant Creator with whom the User concluded the Agreement.
3. Detailed rules regarding the processing of personal data are set out in the Privacy Policy available in the Service.

§ 15. Final Provisions

1. Matters not regulated by these Terms and Conditions shall be governed by Polish law.
2. The Service Provider reserves the right to amend the Terms and Conditions for important reasons (e.g., changes in legal regulations, introduction of new functionalities). Users shall be informed of any amendment 14 days in advance. Amendments shall not infringe acquired rights of Users.
3. Disputes between the Service Provider and a User who is a Consumer may be resolved amicably. A Consumer may make use of out-of-court complaint handling and claim enforcement mechanisms provided for under applicable law, in particular through entities authorized to conduct out-of-court consumer dispute resolution proceedings.
4. In the event of disputes with a User who is not a Consumer, the court having jurisdiction shall be the court competent for the registered office of the Service Provider.